Cancellation Policy
Last updated: 1 June 2026
Booking sessions
All sessions at Roots Pilates Studio run by appointment. We recommend booking in advance to secure your preferred spot and time. Bookings are made via WhatsApp at +40 756 479 198 (online booking coming soon).
Cancelling at least 12 hours ahead
If you cancel or reschedule a session at least 12 hours before the scheduled time, the session remains fully available and can be used another day, within your package's validity. Cancellations and rescheduling are done by message on WhatsApp at +40 756 479 198.
Cancelling under 12 hours or no-show
Cancellations made less than 12 hours in advance, as well as no-shows, result in the session being consumed from your package. Thank you for understanding. A reserved spot is a spot unavailable to someone else.
Late arrivals
For your safety, sessions begin and end at the set time. If you arrive late, the session cannot be extended and the remaining time runs within the originally scheduled slot. A significant delay without notice may be treated as a no-show.
Refunds
Credited sessions remain available as credit, within your package's validity, and are not refunded in cash. Your statutory rights as a consumer are not affected.
Exceptions
We understand that unexpected situations arise (medical emergencies, unforeseen events). Please message us on WhatsApp as soon as possible and we'll find a reasonable solution together.
Relationship to the terms
This policy forms part of our Terms & Conditions.